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bu zamana kadar sadece babası ile beraber yaşayan mobil porno genç oğlan üniversiteyi bitirdikten sonra hiç bir iş bulamaz porno izle ve evinde pineklemeye başlar Babasının milf bir kadın porno resim ile evlenme kararı ile adeta dumura uğrayan oğlan bunu porno izle ilk başta istemese de belki onunla iyi anlaşacağını seks izle düşünerek evde olduğu zamanlarda canı sıkıldığında üvey annesi sex hikayeleri ile sohbet edeceğini düşünerek kendisini rahatlatır Babasının yeni evlendiği porno izle kadın beklediğinden de çok iyi anlaşan genç oğlan sapık ensest hislerine mobil seks hakim olamayarak üvey annesinin odasına gelip siker
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PELAJARAN DARI RECALL TOYOTA RAISE

by yuswohady March 15, 2022
March 15, 2022
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Toyota melakukan recall thd 14.777 produk barunya Toyota Raize. Hal yg sama dilakukan Daihatsu Rocky.

Mobil itu mengalami masalah pd bagian fender apron yg trjd krn proses yg kurang sempurna pd pabrikasi.

Menariknya, recall ini dilakukan ketika konsumen belum menyadarinya n belum komplain ttg masalah tsb.

Inilah yg disebut: PROACTIVE customer service (CS).

Kondisi sebaliknya disebut REACTIVE CS, yaitu ketika konsumen sdh komplain berulangkali, tp perush tetap aja lelet meresponnya.

Berikut ini 3 pelajaran CS yg kita dapat dr recall Toyota:

#1. PROACTIVITY CREATES
DELIGHT CUSTOMERS
Dlm ilmu servis, klo Anda memberikan layanan sebelum konsumen membutuhkannya or menyelesaikan masalah sebelum konsumen mengeluhkannya, mk hal itu bs menciptakan: DELIGHT customers.

Delight customers adl cikal bakal terbentuknya EVANGELIST customer, yaitu konsumen yg mempromosikan n merekomendasikan brand kita ke konsumen yg kain.

Kenapa Apple memiliki evangelist yg byk n fanatik, krn Apple piawai menciptakan “MOMENT of DELIGHT” melalui inovasi produk.

#2. TURN COMPLAINT INTO DELIGHT
Cacat n ketidaksempurnaan produk bisa menimbulkan komplain dr konsumen, itu pasti.

Namun ketika perush cepat mengidentifikasi, mensolusikan, n mengomunikasikannya sebelum konsumen menyadarinya, langkah ini justru bisa membalik keadaan, dr komplain mjd customer DELIGHT.

Konsumen justru salut n impress krn perush melakukan langkah2 proaktif.

Dgn proactive recall, Toyota membalik KELEMAHAN mjd PELUANG.

#3. BUILD TRUST & LOCK LOYALTY
Survei menemukan bhw langkah2 proaktif sprti dilakukan Toyota bs meningkatkan retensi n loyalitas konsumen 3-5%.

Proactive CS menciptakan customer TRUST sekaligus “mengunci” loyalitas konsumen mjd a LASTING customers.

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yuswohady

Yuswohady, Managing Partner Inventure. Author of 50+ books on business & marketing, incl. the best seller "Millennials KILL Everything" (2019) and "Consumer Megashift after Pandemic" (2020).

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